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Behavioral Anchored Rating Scales (BARS)

Behavioral Anchored Rating Scales (BARS)
Two Assessment Area Examples:
Oral Communication: Organizes thoughts and expresses them in a clear and logical manner, quickly comprehends another’s meaning, uses appropriate vocabulary, correct grammar, and appropriate non-verbal communication (gestures, etc.).
1. Expresses ideas clearly and concisely.
2. Answers questions completely and precisely. Speaks with a voice that exhibits an appropriate command presence.
3. Relates thoughts in an organized manner. Gives concise answers to questions. Demonstrates effective active listening behaviors (e.g., leans forward, nods in agreement, repeats statements back, verbalizes understanding).
4. Clearly enunciates words. Attentively leans forward.
5. Voices ideas randomly or several at a time.
6. Interrupts others inappropriately. Excessive use of filler words, phrases (umm, like I said, etc.)
7. Fails to listen to questions asked by role player(s). Uses incorrect words or grammar in responding to questions.
8. Takes too long without making a point.
9. Uses profanity.
Problem Analysis & Resolution: Ability to critically evaluate a situation, gather and analyze relevant information, identify underlying issues, assess alternative solutions, and to consider the implications of problems and potential solutions.
1. Identifies possible resources to resolve problem. Deals with problems before they worsen.
2. Ensures a follow up plan is established. Develops alternative approaches to deal with the problem. 
Verbalizes the impact on the organization as a whole (morale, operations, budget, etc.). Thoroughly considers relevant information.
3. Provides feasible solutions; considered feasibility of alternatives. Makes suggestions for resolving the problem.
4. Assures adherence to standards.
5. Is unable to support conclusions with facts or logic.
6. Fails to consider alternatives.
7. Considers only a portion of the available information. Abdicates responsibility, blames others.
8. Waits until a problem has worsened before dealing with the problem.
9. Fails to act.

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